At Your Service

1. Introduction

At Your Service (“we”, “us”, or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform at tryatyourservice.com (the “Service”).

2. Information We Collect

We collect the following types of information:

Account information: Email address, name, and authentication credentials when you create an account (including via Google OAuth).
Agent content: System prompts, knowledge base documents, tool configurations, and other content you upload or create to configure your AI agents.
Conversation data: Messages exchanged between end users and your deployed agents, including session metadata.
Usage data: Token consumption, API usage, feature usage, and analytics data generated through the Service.
Payment information: Billing details are processed by our payment provider (LemonSqueezy). We do not store credit card numbers directly.
Technical data: IP address, browser type, device information, and access logs collected automatically when you use the Service.

3. How We Use Your Information

To provide, maintain, and improve the Service.
To process your transactions and manage your account.
To send you service-related communications (account alerts, billing notices).
To monitor usage patterns and detect abuse or security threats.
To provide customer support.
To comply with legal obligations.

4. AI Model Processing

Your content and conversation data are sent to third-party AI model providers (such as OpenAI, Google, Anthropic, and others via OpenRouter) to generate responses. These providers process data according to their own privacy policies and data processing agreements. We do not use your content or conversation data to train AI models. We select AI providers that offer enterprise-grade data handling and do not use API inputs for model training.

5. Data Storage and Security

Your data is stored on Supabase (PostgreSQL) and hosted on DigitalOcean infrastructure. We implement industry-standard security measures including encryption in transit (TLS), authentication controls, and access logging. While we strive to protect your data, no method of transmission or storage is 100% secure.

6. Data Sharing

We do not sell your personal information. We may share your information with:

Service providers: Third-party services that help us operate the platform (hosting, payment processing, AI model providers, analytics).
Legal compliance: When required by law, court order, or governmental authority.
Business transfers: In connection with a merger, acquisition, or sale of assets, with notice to affected users.

7. Data Retention

We retain your account and content data for as long as your account is active. Conversation data and analytics are retained to provide the Service's analytics features. You may request deletion of your account and associated data by contacting us. We will process deletion requests within 30 days, subject to legal retention requirements.

8. Your Rights

Depending on your jurisdiction, you may have the right to:

Access the personal data we hold about you.
Request correction of inaccurate data.
Request deletion of your data.
Object to or restrict certain processing of your data.
Request a portable copy of your data.

To exercise any of these rights, contact us at [email protected].

9. Cookies and Tracking

We use essential cookies for authentication and session management. We may use analytics tools (such as Google Analytics) to understand how users interact with the Service. You can control cookie settings through your browser preferences.

10. Children's Privacy

The Service is not intended for children under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child under 16, we will take steps to delete it promptly.

11. International Data Transfers

Your data may be processed in countries other than your own. By using the Service, you consent to the transfer of your data to countries that may have different data protection laws than your jurisdiction.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on the Service. Your continued use of the Service after changes are posted constitutes acceptance of the updated policy.

13. Contact

If you have questions about this Privacy Policy, contact us at [email protected].